Jenson USA Review – Is It Trustable?

Jenson USA is considered one of the famous online bike shops in USA. But how well are they actually faring? Let's find out!
We buy and receive free products to review, and may receive commissions from affiliate links. See our disclosure page for details.

Are you looking for a dedicated bike shop that allows you to purchase anything you want from the comfort of your home? Well, guess what? Jenson USA is a supportive online shop for bicycles. It is one of the oldest and most prominent bike shops in America.

They started with the main goal of selling bikes and bike-related products to their customers. Jenson USA has partnered with some of the best cycling companies, both in and out of America. They even promote and encourage new industries. 

So how is Jenson USA as a bicycle brand? That’s what me and you are going to find out today.

Jenson USA- Exploring Their Portfolio

Jensonusa Bike Types
Jensonusa Bike Types

Jenson offers a huge variety of brands and bikes with attractive sales. Their main focus of attention is mountain bikes, that is what they excel in! 

Jenson USA Road Bike
Road Bike

Let’s explore their different categories.

  • Road Bikes
  • Mountain Bikes
  • Gravel Bikes/Cyclocross
  • Electric Bikes
  • Kid’s Bikes
  • Cruiser Bikes

The last time I checked, they had 307 bikes and you would not believe but 198 of them were mountain bikes. Apart from mountain bikes, there were more than 61 Gravel and Cyclocross bikes listed. The other famous category is Road bikes available in both carbon and aluminum frames

Electric Mountain Bikes

Jenson USA also has electric mountain bikes in store.

Devinci Electric Mountain Bikes

Some amazing brands that are offering their electric bikes on Jenson USA are:

  • Devinci
  • Benno
  • Orbea

What surprised me was the fact that the price of these electric mountain bikes wasn’t too high. They were a bit discounted. If you want an electric bike that will be acting as a workhorse then Benno Utility Electric Bikes are also available with Jenson, you can try them out.

Electric Bikes on Jenson USA

For more details on Electric Bikes, Click Here!

The Speciality of Jenson USA- Exclusive Customizable Builds

Marin Alcatraz Bike 2021
Marin Alcatraz Bike 2021

So what makes Jenson USA any different? Great question. Sometimes it happens that you love a specific bike from a specific brand but the features feel weird. Has happened to me so many times. Jenson is offering exclusive customizable builds to their customers. 

What they do is manufacture amazing bikes that are hand-crafted and designed by their engineers. These bikes cannot be found anywhere else. The prices aren’t that much and you can easily find a bike in the $1500-$6000 range.

These engineers of Jenson USA focus on these main aspects before manufacturing the bikes:

  • Offering the best value for the money
  • Their focus is on performance and durability
  • Offering the best materials, geometry, and components 
  • Good-quality frames.

If you still aren’t satisfied with their exclusive builds then you can tell them about your wishlist. Just send them a list of the bike and components you want and they will make it possible!

Check Out More Here!

Different Brands Available At Jenson USA

Jenson USA has partnered with many different cycling companies, including famous and recently established ones. Whenever there is a specific upgrade by a brand or just something new, they will have it in their inventory. This way they never miss out on the new stuff!

Jenson Brands
Jenson Brands

No matter if you are looking for high-end or low-end products, you will find something. Some brands that they are currently offering on their website are:

  • Yeti
  • Santa Cruz
  • Orbea 
  • Kona
  • Ibis
  • Giant
  • Diamondback
  • Devinci
  • Colnago
  • SRAM
  • Specialized
  • Maxxis 
  • Continental

Jenson USA offers diversity. This is a rare feature that only a handful of cycling-oriented shops have! There are different sizes, so flexibility isn’t a concern. My favorite is the Santa Cruz section!

Don’t let age stop you from cycling. Check out our picks for electric bikes for seniors and enjoy the ride!

Analysis Of Their Customer Services

You cannot have an amazing brand image without offering great customer service.

People customer service is available to them 24/7. Jenson USA excels in this quality.  Their customer service is responsive. The timings that they follow are:

  • 8 AM TO 5 PM (PST)

Some of the other ways of contacting them are the following:

  • Email: [email protected]
  • Toll-Free Number: 1-888-880-3811
  • Local/International Number: 1-951-344-101
  • Fax: 1-951-682-3844

If you can’t get a hold of them you can try out the “Help Desk” page mentioned on their website. You can also fill out a contact form and from there they will get back to you!

Some stores do not offer alterations to the placed order. But that’s not true with Jenson USA. They give you the benefit of alterations if you are quick enough. All you have to do is call them and let them know about the changes to your order. I came across countless reviews where customers gave 5 stars because of their responsive customer care services. 

Looking for a bike that’s easy to store and transport? Check out our review on the best folding mountain bikes and take your pick!

Where Are The Stores Located?

Talking about Jenson USA has gotten you excited, hasn’t it? Well, if you want to buy anything from them that you fancy then there are two ways to do that. You can visit them online or go to their traditional stores

But both of their stores are located in Southern California. I’ll let you in on a trick! You can get your bike delivered to the shop, and then pick it up yourself from the shop. Free Delivery!

Let us discuss their stores:

1. Corona Retail Store

Address:  2410 Wardlow Rd. #109
Corona, CA 92880.

Number: (951) 736-0700

Here, you can get everything from assembled bikes to tune-ups.

2. Riverside Retail Shop

Address: 1615 Eastridge Ave
Riverside, CA 92507

Number: (909) 947-9036

Here, you can get every kind of bike plus bike-related accessories including apparel and gear! I was really surprised to find that all their bike frames are warranted!

What Are Their Core Values?

Jenson USA
Jenson USA

The core values of Jenson USA show how open they are to their customers and what they want to achieve with their partners. These are their core values:

  • Set The Pace.
  • Customers Are Everything, Show Them, Absolute Love.
  • Be Honest and Open.
  • Together We Can Do Anything.
  • Be A Sustainable Business.
  • Demonstrate Leadership Through Serving Others.

Now, the structure of their website is very nice, and very professional, you can easily find what you are looking for once you visit them online, because of all these values, cyclists love Jenson USA. Let us take a look at Jenson USA Here!

Jenson USA- Meet The Expert Gear Advisors

Did I tell you that Jenson USA was established by cycling experts and professionals who love the field? Well, they have their own set of experts who advise on everything related to bikes and will help you out if you have any queries.

You can contact these professionals at any time. They will help you out with anything bike-related. Even if you wanted to build an amazing bike from scratch they will help. You can contact them here:

Real Feedback and Reviews From Customers 

Here is some of the feedback from the customers of Jenson USA.

Date Feedback
April 10, 2023 Ordering rims from Jensen was cheaper and faster than the local shop. Rims arrived in Canada in 48 hours with standard shipping.
April 8, 2023 Great deal on DT Swiss GR1600 650B wheels. Fast delivery to Canada with no issues, delays, or extra duties. Wheels are of excellent quality, with both Shimano and SRAM freehubs and tubeless valves. Set up tubeless without issues.
April 7, 2023 Great prices, but shipping can take a while when UPS is chosen. Suggestion to stick with USPS to avoid delays. Generally good deals and discounts with high-quality products on the website.
April 3, 2023 Order was great, but the delivery experience was not good. The package was left at a neighbor’s house for the second time. Expresses concern and uncertainty about ordering from JENSON USA in the future.

Note: These reviews are purely personal experiences and don’t affect the overall brand reputation of Jenson USA. 


Is Jenson USA Legit?

Jenson USA is 100% legit, you visit them both online and in stores to check their credibility.

Who Owns Jenson USA?

Jenson USA is owned by Michael Cachat, he started the company in high school!

How Do I Contact Jenson USA?

You can contact Jenson USA through this number: 888-880-3811

The Verdict 

Jenson USA has a 3-star rating with the Better Business Bureau (BBB). Based on my experience and research, I would give Jenson USA, a 7 out of 10. Sure they do offer variety and many features under one roof, but many users complained about their unclear warranty information, unexpected charges, and website issues. But all these issues are solvable if they try!

But it is true that you’ll find everything bike-related here. From bikes to bike-related products! Feel free to browse their wares on their official website and flagship stores across California! Have you shopped at Jenson USA before? Let me know about your shopping experience in the comments below!

Also Read:

Should you have any questions or require further clarification on the topic, please feel free to connect with our expert author Mike Curiak by leaving a comment below. We value your engagement and are here to assist you.

For the latest content and updates please follow us on Facebook, Twitter and Pinterest.


2 thoughts on “Jenson USA Review – Is It Trustable?”

  1. Have made several component purchases without issue. However, do not purchase a complete bike through Jenson, and do not be fooled by the 90 day returns plastered on the web page. When you purchase a bike online, the one and only way to determine if it’s a good fit is to take it out of the box, adjust the saddle, and bars, and test ride it. What they don’t want you to know is that it is no longer returnable. I needed to return a MTB, but was told that if I test rode it then it’s considered “ridden”. When I questioned that logic, I was literally told that it’s in black and white and couldn’t be more clear. By that logic if you test drive a car, then that car is now a used vehicle. Absolute nonsense.

  2. Read your article with interest. Apparently Jenson’s current CEO/owner is in the process of leaving the company. They are actively recruiting for a replacment.


Leave a Comment